6 May 2025: Tietoevry is pushing the boundaries of digital transformation in the pulp, paper, board, tissue, and packaging sectors with the integration of advanced artificial intelligence into its TIPS ERP/MES* solution.

Through features like TIPS Copilot, AI One-Touch, and Agentic Work, the company is setting a new benchmark for how AI can streamline mill operations.

At the heart of this innovation is TIPS Copilot, a context-aware AI assistant that understands both the standard TIPS architecture and each customer’s unique system configuration. With real-time access to operational data, the Copilot enables mills to perform tailored analysis, visualize results in natural language, and make faster, more informed decisions.

Recognizing the limitations of traditional documentation, Tietoevry also introduced a strategy of capturing expert knowledge through interviews. This content is then transcribed and processed into a format AI systems can interpret—ensuring the Copilot remains accurate, updated, and capable of making well-grounded decisions.

In terms of user interaction, AI One-Touch dramatically simplifies daily operations. With a single click, users can trigger AI-driven workflows—from responding to customer complaints to drafting operational reports—eliminating manual input and boosting productivity.

The final frontier of this AI integration is Agentic Work, inspired by Microsoft’s concept of AI agents performing tasks independently. Within TIPS, AI agents can handle tasks like deckle optimization, responding to simple commands such as “minimize waste” and autonomously executing complex configurations behind the scenes.

These innovations mark a significant shift in how AI is deployed within ERP/MES systems. Rather than functioning as a tool for users, Tietoevry’s AI is becoming a virtual colleague—working alongside staff, managing routine tasks, and freeing up human resources for higher-level strategic work.

* ERP: Enterprise Resource Planning / MES: Manufacturing Execution System

Tietoevry is a leading Nordic technology company specializing in digital services, software, and solutions for business-critical operations. With a strong presence in over 90 countries, Tietoevry helps organizations across sectors—including pulp, paper, and packaging—drive efficiency, innovation, and sustainability through advanced technologies such as AI, automation, and data-driven platforms. The company is committed to creating purposeful technology that reinvents the world for good.